Efficiency analysis of ERP projects—software quality perspective

Enterprise resource planning (ERP) projects are susceptible to changes in the business environment, and the increasing velocity of change in global business is challenging the project managers of ERP. Literature on ERP projects reveals that the success of the ERP system greatly depends on the rigour of the software quality processes. The objective of this paper is to analyse the efficiency of ERP projects based on their quality measures (defect counts) using the Data Envelopment Analysis Constant Returns to Scale (DEA CRS) model and identify the most efficient ERP projects. Such projects may serve as potential role models and the quality processes of these projects may be adopted by the future ERP projects leading to successful implementation. The implications of the findings for both practice and research are discussed, and probable areas of future research identified. © 2014 Elsevier Ltd. APM and IPMA. All rights reserved.